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The retail scene is changing rapidly and the change is good for
consumers. From unmanned stores to robots to artificial
intelligence, the world will see technology taking over every nook
and corner of the story. eCommerce will become integral part of
retail and it will be difficult to separate out the two. To
compete in the continually changing scenarios, the retailers will
have to realign & retrain their workforce.
The
new role of humans will be to do what a machine cannot do. The
types of jobs will shift dramatically, some type of job will
extinct and a new set of job roles will emerge. The staff for new
roles will be scarce and the only alternate will be training and
learning.
The future of retail training lies
in customer experience management, making your staff tech savvy,
learning new ways of communication, behaviour change and new ways
of leadership.
Here are some of the best practices that retail industry follows. The best practices vary from company to company depending on its operational model, employee culture and organizational structure.
In this phase our focus is on identifying training that are
critical to success for your employees and segregate them
from the usual stuff.
We conduct an appreciative inquiry to get an insight of
employees job roles, critical success factors, possible point
of failures and what has worked in the past, and what needs
refinement.
We approach learning & training as an enabler as opposed to a
one-time event. Our solution includes precursors, training,
follow-up and post-training support. This ensures round the
year empowerment to the learners.
We approach training by keeping the larger business goals in
mind. We conduct context setting exercise for learners to
understand what’s it in for them and what’s it in for the
business.
Our strategy is to focus on gradual improvement in the
productivity of the employees through continual training
interventions.
We prioritize the mission critical training from the less
important training and focus more upon learning that is
crucial to business. This helps us to deliver more.
We can create onboarding e-Learning solutions in any modality required by you or according to the need of hour.
